February 27, 2025

How to Cancel Dodo Internet Easily & Effectively

If you’re wondering how to cancel Dodo Internet, the process involves reviewing your contract, checking for early termination fees, and selecting a cancellation method—via phone, online, or email. Calling Dodo Customer Service at 13 36 36 is the fastest option, while online and email cancellations take 1-5 business days. Be prepared for potential fees, including pro-rata charges and equipment return costs. Ensure all compatible NBN modems are returned within 30 days to avoid additional charges. After cancellation, confirm your final bill and any outstanding fees. For a seamless transition, time your cancellation with your next internet provider to avoid service interruptions.

Introduction

Dodo is a well-known NBN provider and internet service provider in Australia, offering a range of broadband service availability and NBN plans with various internet speeds. If you’re looking to cancel your Dodo Internet service, understanding the correct process can help you avoid unexpected fees and delays. This guide walks you through the cancellation steps, fees, and important considerations to ensure a hassle-free experience.

Before You Cancel

1. Review Your Contract Terms

Before proceeding with cancellation, check the terms of your contract. Look for details such as:

  • Minimum month contract term
  • Early termination fees
  • Notice period required for cancellation
  • Discounts for customers that may be affected

2. Check for Any Early Termination Fees

If you’re still under contract, you may need to pay an early termination fee. These fees vary depending on your plan, the standard time frame, and how long is left on your contract.

3. Consider Your Alternatives

Before cancelling, consider whether changing your plan or previous provider is a better option. You may also want to check for upgrade or downgrade options within Dodo Services.

Methods to Cancel Dodo Internet

1. Phone Cancellation

  • Call Dodo Customer Service at 13 36 36
  • Best times to call: Monday to Friday, business hours (8 AM – 8 PM AEST)
  • Have the following personal details ready:
    • Account holder’s full name
    • Account number
    • Contact details
    • Reason for cancellation
    • Direct debit details (if applicable)

2. Online Cancellation

Follow these steps to cancel online:

  1. Log in to your Dodo Broadband account at my.dodo.com.au
  2. Navigate to the Account Settings section
  3. Select Cancel Service
  4. Follow the prompts to complete the request
  5. Receive confirmation via email service

3. Email Cancellation

  • Send an email to accounts@dodo.com.au with the subject: “Cancellation Request”
  • Include the following information:
    • Full name
    • Account number
    • Contact phone number
    • Reason for cancellation
    • Preferred disconnection date

Comparison of Cancellation Methods

Method Convenience Processing Time Possible Fees

Phone

High

Immediate

Early exit fees may apply

Online

Medium

1-3 business days

Early exit fees may apply

Email

Low

2-5 business days

Early exit fees may apply

What to Expect During Cancellation

Fees and Charges

  • Pro-rata Charges: You may be billed for usage until the cancellation date.
  • Early Termination Fees: If you cancel before your contract ends, expect a fee.
  • Equipment Return Fees: If you don’t return Dodo-provided equipment, a non-return fee applies.
  • Additional charges for unpaid device repayments or extra costs may be included in the final bill.

Equipment Return

  • Return the compatible NBN modem or Essential Modem if it was provided by Dodo.
  • Use the return instructions provided in the cancellation confirmation.
  • Must be returned within 30 days to avoid a $109 non-return fee.
  • Failure to return electronic devices such as the outdoor antenna, security cameras, or Wi-Fi devices may result in additional connection fees.

Final Bill

  • Your final bill will include:
    • Outstanding charges
    • Pro-rata usage fees (if applicable)
    • Any cancellation or equipment return fees
  • Expect the bill within 14 days of cancellation.

Post-Cancellation Steps

  • Confirm cancellation in writing via email or online.
  • Check for any final charges.
  • Ensure all equipment is returned to avoid additional costs.

Cancellation Timelines

  • Phone cancellation: Immediate or scheduled for a later date
  • Online request: 1-3 business days for processing
  • Email request: 2-5 business days for processing

Special Circumstances

Moving House

  • If moving to a new home with broadband service availability, you can transfer your service.
  • If your new location isn’t covered, cancellation may be necessary.

Switching Providers

  • Ensure your new provider, such as Aussie Broadband or another Premium NBN Provider, is active before cancelling Dodo to avoid service interruptions.
  • Some providers for speed and technology type may assist in porting services to avoid congestion-free typical evening speeds disruptions.

FAQs

1. Can I cancel my Dodo Internet service at any time?

Yes, but cancellation fees may apply if you’re still under contract.

2. Is there a cooling-off period for new contracts?

Yes, you typically have 10 business days to cancel without penalties.

3. What happens to my email address after cancellation?

Your Dodo email service may be deactivated unless you arrange for continued access.

4. Can I keep my phone number if I had a bundled service?

Yes, you can port your mobile phone or phone service number to a new provider, but ensure it’s done before cancelling.

5. How can I confirm my cancellation is complete?

Dodo should send you an email confirmation. If you don’t receive one, contact a customer service representative.

Conclusion

Cancelling Dodo NBN or Internet access is a straightforward process when following the correct steps. Reviewing your contract, choosing the right cancellation method, and returning any equipment will ensure a smooth transition.

Additional Resources

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